Frequently Asked Questions

You can book a flight directly through our website. Simply enter your departure city, destination, travel dates, and number of passengers on our homepage search form. Once you find a suitable flight, click "View Deal" and follow the steps to complete your booking. You can also contact our team by phone or email for assistance.

Yes! Select the "Multi-City" option on our flight search form. You can add up to 5 flight legs with different departure dates and routes. This is ideal for travellers visiting multiple destinations in one trip.

For the best fares, we recommend booking 4 to 8 weeks before domestic travel and 2 to 3 months before international travel. Prices tend to increase closer to the departure date, especially during peak seasons like school holidays and religious events.

Modification and cancellation policies depend on the airline and fare type. Please contact our support team with your booking reference and we will advise on available options, any applicable fees, and the best course of action.

Yes, we offer special rates for group bookings of 10 or more passengers. Whether it's for a corporate trip, family reunion, school excursion, or Hajj/Umrah group, please contact us directly with your travel details and we'll provide a tailored quote.

Our Umrah packages typically include return flights, hotel accommodation near the Holy Mosques in Makkah and Madinah, ground transportation, visa processing assistance, and guided support throughout your journey. Specific inclusions vary by package tier (Economy, Standard, Premium, VIP).

Economy: Budget-friendly option with comfortable 3-star hotels and shared transfers.
Standard: 4-star hotels closer to the Haram, private transfers, and group guidance.
Premium: 5-star hotels within walking distance, VIP transfers, and dedicated tour guide.
VIP: Luxury 5-star hotels, private suite accommodation, first-class transfers, personal guide, and exclusive concierge service.

Yes, a valid Umrah visa is required. Our team will handle the entire visa application process on your behalf. You'll need to provide a valid passport (minimum 6 months validity), passport-sized photographs, and proof of vaccination as per Saudi authorities' requirements.

Umrah trips can range from 7 to 21 days depending on your preference and package. Most of our travellers choose a 10 to 14-day itinerary, which allows ample time to perform Umrah rituals and visit historical and religious sites in Makkah and Madinah.

Absolutely. We understand every traveller's needs are different. You can specify your preferred hotel, room type, number of days, and any special requirements when submitting your booking enquiry. Our team will put together a personalised package for you.

Use the Hotel tab on our homepage search form. Enter your destination, check-in/check-out dates, number of guests, and preferred accommodation class. Browse available options and complete your booking in just a few clicks.

Cancellation policies vary by hotel and rate type. Many hotels offer free cancellation up to 24-48 hours before check-in. Non-refundable rates are also available at a lower price. The cancellation terms will be clearly displayed before you confirm your booking.

Yes. When booking for groups or families, you can select the number of rooms and assign guests to each room. You can also choose from Double, Triple, or Quad room types depending on availability. Special requests can be noted during the booking process.

This depends on the hotel and the rate selected. Breakfast inclusion is shown in the room details before you confirm your booking. If breakfast is not included, you can usually add it as an extra during checkout or directly at the hotel.

We accept all major credit and debit cards (Visa, Mastercard, American Express), bank transfers, and PayPal. For certain packages, we also offer instalment payment plans. Contact us for more details on payment options.

No, we believe in full transparency. The price you see during your search includes all mandatory taxes and fees. Any optional add-ons (such as extra baggage, seat selection, or travel insurance) will be clearly itemised before you confirm your booking.

If you find the same flight or hotel at a lower price on another website, contact us with the details and we'll do our best to match or beat that price. Our goal is to always offer you the best value for your travel.

Generally, you'll need a valid passport (with at least 6 months validity), the appropriate visa for your destination, and any required vaccination certificates. Requirements vary by country, so we recommend checking the embassy or consulate of your destination well in advance.

Yes, we offer comprehensive travel insurance options covering trip cancellation, medical emergencies, baggage loss, and flight delays. We strongly recommend adding travel insurance to protect your investment and give you peace of mind during your trip.

You can check your flight status by contacting our support team with your booking reference or flight number. We also recommend signing up for airline notifications through the carrier's website or app for real-time updates on any changes to your flight.

Baggage allowance depends on the airline, route, and fare class. The specific allowance will be shown during the booking process. If you need additional baggage, we can help you add extra luggage at a discounted rate before your departure.

You can reach us via:
Phone: 07742621234
Email: info@alhaditravel.com
Office: 28 Dashwood Road, Leicester, LE2 1PH
Or use the contact form on our Contact page.

Our customer service team is available Monday to Friday, 9:00 AM to 6:00 PM (EST). For urgent travel matters outside business hours, please email us and we'll respond as soon as possible on the next business day.

We take all feedback seriously. You can submit complaints or suggestions via email at info@alhaditravel.com or through our contact form. We aim to respond to all complaints within 48 hours and work towards a resolution that satisfies all parties.