Terms & Conditions

Last updated: July 18, 2026

1. Introduction

Welcome to Alhady Travel. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our services.

2. Booking Services

Alhady Travel acts as an intermediary for flight bookings, hotel reservations, and Umrah packages. When you make a booking through our platform:

• You confirm that all information provided is accurate and complete.
• You are responsible for ensuring that all travelers meet the necessary travel requirements including valid passports, visas, and health documents.
• Booking confirmations are subject to availability and acceptance by the service provider.
• Prices quoted are subject to change until a booking is confirmed and full payment is received.

3. Payment Terms

Full payment is required at the time of booking unless otherwise specified. We accept major credit cards and other payment methods as displayed during the checkout process. All payments are processed securely through our certified payment partners.

4. Cancellation and Refund Policy

Cancellation policies vary depending on the type of booking and service provider:

• Flight bookings may be subject to airline-specific cancellation fees.
• Hotel reservations typically allow free cancellation up to 24-48 hours before check-in, unless stated otherwise.
• Umrah package cancellations are subject to the terms set by the package operator.
• Refunds, where applicable, will be processed within 14-21 business days.

5. Travel Documents and Requirements

It is your sole responsibility to obtain and carry valid travel documents including passports, visas, vaccination certificates, and any other documents required by your destination country. Alhady Travel is not liable for any issues arising from incomplete or invalid travel documentation.

6. Limitation of Liability

Alhady Travel acts as an intermediary between you and the service providers (airlines, hotels, tour operators). We are not liable for:

• Any loss, damage, injury, or delay caused by third-party service providers.
• Flight cancellations, schedule changes, or overbookings by airlines.
• Hotel service quality, maintenance issues, or property conditions.
• Any indirect, incidental, or consequential damages arising from your use of our services.

7. User Conduct

You agree not to:

• Use our website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorized access to our systems or data.
• Interfere with the proper functioning of the website.
• Submit false or misleading information during the booking process.

8. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after any changes constitutes acceptance of the new terms.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

• Email: info@alhaditravel.com
• Phone: 07742621234
• Address: 28 Dashwood Road, Leicester, LE2 1PH