Privacy Policy

Last updated: July 18, 2026

1. Information We Collect

When you use our services, we may collect the following types of information:

• Personal Information: Name, email address, phone number, passport details, and payment information.
• Booking Information: Travel dates, destinations, flight preferences, hotel preferences, and Umrah package selections.
• Technical Information: IP address, browser type, operating system, and device information collected through cookies and analytics tools.
• Communication Data: Messages, inquiries, and feedback you send to us through our contact forms or email.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and manage your travel bookings and reservations.
• To communicate with you regarding your bookings, inquiries, and service updates.
• To improve our website, services, and user experience.
• To send promotional offers and newsletters (only with your consent).
• To comply with legal obligations and protect against fraud.

3. Information Sharing

We may share your information with:

• Service Providers: Airlines, hotels, and tour operators to fulfill your bookings.
• Payment Processors: Secure third-party payment processors to handle transactions.
• Legal Authorities: When required by law or to protect our legal rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences and settings.
• Analyze website traffic and usage patterns.
• Provide personalized content and recommendations.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionalities.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Booking records are typically retained for 7 years for tax and legal compliance.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Opt out of marketing communications at any time.
• Lodge a complaint with a relevant data protection authority.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: info@alhaditravel.com
• Phone: 07742621234
• Address: 28 Dashwood Road, Leicester, LE2 1PH